A week at the Delano (Las Vegas) as a Hyatt Diamond

Discussion in 'Hyatt | Gold Passport' started by viguera, Apr 26, 2015.  |  Print Topic

  1. viguera
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    viguera Gold Member

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    Just returned today from a week stay for a conference, and I have to admit I have mixed feelings about the whole MGM / Hyatt thing.

    I would suggest that you hit the MLife desk as soon as possible and get your upgraded card -- particularly if you've been matched to Platinum, as just showing the card tends to quite literally "open doors" for you. Also, make sure that you confirm with the front desk that both your Hyatt and MLife numbers are on file in the reservation.

    An important note is also to find out where the VIP registration desk is. Chances are nobody will volunteer this info -- or at least they didn't in our case -- but there's always a VIP check-in lounge for elite members. At the Delano in particular it is to the left of the main registration area, behind an unmarked door, basically obscured from view of the commoners by frosted glass. In there you can find a couple of very helpful agents, refrigerators with sparkling water, juices and even beer and eager folks that will gladly make you a cup of coffee while you wait.

    I received no upgrade from the suite I booked, although it was expected as I was told several times before my arrival that they were "fully committed" -- even when I attempted to pay for an upgraded room. I'm not entirely sure if things would have been different when they weren't hosting a large conference, or if they would have simply offered an upgrade to a higher floor or different view. The lady behind the desk was extremely helpful though, even going as far as calling the Mandalay Bay to check if any rooms -- better than the one I had booked -- was available. Not much to complaint about though, even the basic suites are very large, with a separate living area, wet bar and 1 1/2 bathrooms. No pullout sofa or motorized blinds though... :)

    Otherwise there was not much else in the way of Hyatt "acknowledgement" and all the perks came from the MLife status itself. There were two bottles of water and some chocolate waiting in the room and I received a late checkout even though I requested it an hour before I was supposed to depart (checkout is supposedly 11:00am).

    I should note that the MLife status is not necessarily small potatoes though. To reach it on your own you need to accrue 200k "Tier Credits" which is somewhere around $8k in hotel spend, depending on who you ask. You can soften that up with gambling, but either way it's not all that cheap to achieve through MGM directly, so it's a welcome "perk" to have automatically as a Hyatt Diamond.

    There are also additional perks that seem to be known but not published, not even in the MLife literature or website. MLife Platinum members get 10 tickets per calendar year to the "Secret Garden" exhibit at the Mirage (which includes the dolphin habitat and tiger / lion mini-zoo that Siegfried & Roy keep). If you were to buy these yourself (assuming you're into that sort of thing) you'd have to shell out $20 per adult ticket.

    You also get complimentary access to the Mandalay Bay Shark Reef Aquarium (another overpriced tourist trap, but still saves you $18 per adult), access to the Gallery of Fine Art at the Bellagio, the Race and Sports Book Skyboxes at MGM Grand, access to the House of Blues Foundation Room at Mandalay Bay, etc.

    Overall it was an interesting stay, although I felt more like an MGM elite than a Hyatt elite while there. I would have liked to see a tighter integration of the programs as you have with IHG, where you have the program manager at the hotel come and meet you in person at check-in, or when you call the valet and they tell you that your car will be prioritized because of your status (whether this is true or not :) ).

    Not at all a bad experience, and I guess I'll see how things play out in different properties as I return over the next few months.
     
  2. Jimgotkp
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    Jimgotkp Gold Member

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    A few things I'd like to point out:

    1. Regarding the VIP lounges, it depends on the property. Monte Carlo allows Gold and up to check-in at their VIP lounge. Bellagio only allows guests in their Penthouse Suites and above, NOIRs, players who are coded by their hosts for VIP lounge access, and guests with FHR bookings for Bellagio Suites and above. Mirage is for players who are coded by their hosts for VIP lounge access, NOIRs, and guests in their Penthouse Suites. Aria doesn't have a VIP lounge, they only have an Invited Guest line and SkySuites check-in desk/lounge. Generally speaking, Platinums usually check-in at the Invited Guest line unless you're at a property like Monte Carlo that allows VIP lounge access.

    2. Platinums and NOIRs have priority for valet parking pick-up. Just flash your Platinum or NOIR card to the attendant that takes the parking stub.

    3. If you're looking for a legit upgrade then it's best to try the $20 trick or book the suite you want. A high-floor or Strip-view room can be considered an upgrade for a basic room. Players who earned their statuses through gambling don't get good upgrades either, unless their hosts/Casino Marketing book the higher category rooms for them.


    I've been to Vegas plenty of times and stayed at MGM properties due to the Hyatt partnership. Don't expect much from the Hyatt status only the mLife status. If you need pointers with Aria or Bellagio let me know since these are my go-to properties along with Cosmo.
     
    Last edited: Apr 26, 2015
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  3. treetop

    treetop New Member

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    I'd appreciate any tips on the Aria. We have a stay booked for September (Mlife Gold thru matching status).
     
  4. noneemac

    noneemac Silver Member

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    Wow, I've been Hyatt/Mlife since the tie-in began, and I've NEVER heard about these perks! Thanks for sharing!

    BTW, how did you get confirmation on this? I'm staying at the Luxor and the Mirage next time in town. Can I ask at their VIP lounges to get hooked up with these tickets/passes?
     
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  5. viguera
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    viguera Gold Member

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    I found these while browsing through some Vegas MLife Platinum forum online... don't remember the name, but Google took me there when I was searching for MLife benefits before I arrived.

    When I called the concierge at Delano I was told that "they didn't have any sales or deals" going on for either the Aquarium or the Secret Garden, but my guess is that a) you have to ask the MLife desk or b) you have to walk around with your Platinum card stapled to your forehead so that people will give you the real answers.

    I still trucked along over there though and when I got to the Mirage I went straight to the exhibit entrance and showed my Platinum card and got free admission for me and 2 other people. Same thing when we went to the aquarium at Mandalay Bay.
     
  6. Pizzaman
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    Pizzaman Co-founder

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    This is the way they intended the relationship to be. For the most part, the properties don't know you're a Hyatt elite nor do they know the benefits associated with Hyatt elite status. You are an elite member of M Life. Your experience is about the same as mine in terms of benefits. I've had a mixed bag on upgrades.
     
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  7. viguera
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    viguera Gold Member

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    Yeah it seems business is booming out there... my friend is in town next week for HP Discover (hosted of all places at the Palazzo) and they already told him they're "at capacity' -- which is ridiculous for such a large property, but whatever.

    The biggest complaint about the whole partnership is that you feel like you were basically matched to M-Life Platinum (which is really what happened) rather than having your Diamond status acknowledged. That's good in some ways, but also bad a way because you just signed up for another program you have to maintain (assuming this is not some kind of auto-renewal based on your Hyatt status).

    I'd certainly like to see something along the lines of the IHG partnership instead, where you pretty much feel like you're at "The Intercontinental Las Vegas" (I and II) rather than the Venetian / Palazzo.
     
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  8. Pizzaman
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    Pizzaman Co-founder

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    My understanding is that they are trying to automate, but you may have to click a link again this year. Not hard to do, though.
     
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  9. viguera
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    viguera Gold Member

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    Not hard for us or for them? Because we all know how the IT systems of some of these chains suck. :)
     
  10. Jimgotkp
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    Jimgotkp Gold Member

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    Having worked at one of the largest casino/resorts on the Strip, you'd be surprised how full a 4,000+ room hotel can fill up. During the off-season, I've seen occupancy rates of 95%+ quite often.
     
  11. Pizzaman
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    Pizzaman Co-founder

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    I heard a bunch of folks who did it last year with no problem.
     
  12. viguera
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    viguera Gold Member

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    So... I checked out of this property on 4/25 and to this day the stay still hasn't posted... SMH

    I called Hyatt a while back and they said it generally takes "4-6 weeks" for the stay to post, so I waited until early June. I called and was told that I had to contact MLife directly, which I did, and I received an email saying that they would create a "retroactive" request for the stay, but that could take "up to 30 days" to post.

    Here we are, 30 days after that happened, which makes it 77 days after check out, and still no stay credit.

    I'd say they have "a few" things to work out.
     
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  13. Pizzaman
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    I would call Hyatt back. I've had this happen a few times and each time Hyatt made it right.
     
  14. vickers

    vickers Gold Member

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    I matched my Hyatt Diamond (from challenge) over to MGM Platinum. I would never earn Mlife Plat through spend, although I do gamble when I travel to Vegas.

    I stayed at the Luxor (event at Mandalay Bay and they were sold out), and I didn't realize that there was a separate line to check in for elites. That would have saved quite some time. It was marked, but not easy to see.

    I found the most use at the taxi lines. I could bypass the lines. Although I could feel the dagger eyes in my back, it saved me at least 20 minutes each time I used it.
     
    Last edited: Jul 14, 2015
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  15. Pizzaman
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    Taxi line benefit is one of my favorites of the bunch. Huge time saver, especially during conventions.
     
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  16. tommy777
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    tommy777 Co-founder

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    How about the only benefit?

    I've come to the conclusion that picking an MGM hotel over anything else out there because of the "status" is not worth it. Just had my 5th stay with the comped status and if there are no cab lines, there are absolutely no benefits. Gotten upgraded once and get better benefits booking through FHR at about the same price.

    The recognition of the status is the worst out there. In fact, every single person you interact with, will see your gambling spend front and center when pulling up your info and if you're not a gambler, you get treated like you`re worthless. Several people said "You better start gambling if you're going to retain your status.

    So meh, I'll stick with my go to property, the cheapest Four Seasons there is with rates usually under 200.. There are never any cab lines at the property, it's non smoking, located on top of Mandalay with awesome views. They also have several S class Mercedes that will take you anywhere on the strip for free. FHR rates start at 139 with free full breakfast for two and 100 dollar amenity.
     
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  17. vickers

    vickers Gold Member

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    agreed. And you don't have to stay at the property for the taxi line benefit. Just flash the card. ;)
     
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  18. Peter Silberman

    Peter Silberman Silver Member

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    The MLife rates are also a benefit at times. I look at FHR and Visa rates for breakfast and other benefits but end up with MLife rate at peak times like CES.
     
  19. tommy777
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    tommy777 Co-founder

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    The Mlife reduced pricing is usually about 30 dollars cheaper than the published rates/ FHR rates
     
  20. alfagirl

    alfagirl Gold Member

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    For the last few years, I have not seen any of the Premiere View suites (Penthouse, Bellagio) or specialty suites (Cypress) at Bellagio available on FHR. But they do have them on MLife for anywhere somethinglike, $100-$150 less a night. I like to get those room types when I take my mom for her birthday.
    My host booked me into a (comped) suite for Jan. 4-7, 2016, it also includes a few other nice perks: $300 dining credit, free play. This is the second time she has booked me into that 'package.'. Of course, since I do gamble, it is not truly 'free', but at least I get something 'back.'
     
  21. Seacarl
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    Seacarl Gold Member

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    If you book the MLife rate, do you get Hyatt stay credit? I booked one last year, and never got a Hyatt credit. It hasn't seemed worth the hassle. Do you have took on the Hyatt website, at a Hyatt rate, to get the Hyatt credit, or can you get it based on the MLife rate?
     
  22. mmargel

    mmargel Silver Member

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    Yes you get Hyatt credit
    You can book through MLife for the best rate. Then when you check in make sure they have your HAYTT Gold Passport number added to the reservation. I make my Mlife reservations through the Mlife site but then I always follow up with a phone call. During that call I ask to have my Hyatt number added to the reservation. I aso present my Hyatt card at registration and hope to hear "thank you, your Hyatt number is already in our system."
     

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