I am sure this is nothing new to some of the more seasoned on here, but I wanted to post a positive development that impressed me. Had a problem with AA last Friday that resulted in my rewards-ticket flight being disrupted mid-air, returning to the airport, and a 20-hour delay in reaching my destination. (An indication to the cockpit that could have meant a fire -- but there was no fire.) AA picked up the night at a hotel and got me home, still in first-class, the next day, and I was quite prepared to leave it at that. Well, five days later I got an unsolicited e-mailed apology crediting me with a quite generous AAdvantage bonus on top of all that. Of course I would have preferred the whole matter would never have happened (particularly on my birthday!), but I appreciated the automated system that tracked me down and credited me. Considering I just enrolled in milepoint a few days ago out of frustration with another (hotel) company's dysfunctional automated systems, I felt it was only fair that I also post kudos to AA's.