A Moment of Brutal Honesty: United Thinks Their Problem is Too Many Customers

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    After what I thought was the most blunt explanation from an airline I’ve ever seen for a devaluation, it seems the trend towards revealing honesty in the industry continues. Usually devaluations are called ‘enhancements’ and benefits are removed ‘based on customer feedback’. Instead, we have United — which has long believed their customers are the […] The post A Moment of Brutal Honesty: United Thinks Their Problem is Too Many Customers appeared first on View from the Wing.

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