A letter from the President of Aadvantage Loyalty Program

Discussion in 'American Airlines | AAdvantage' started by alohastephen, Nov 29, 2011.  |  Print Topic

  1. alohastephen

    alohastephen Gold Member

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    Dear AAdvantage® Member,

    As you may know, on Tuesday, November 29, American Airlines filed for reorganization under Chapter 11. We took this action as part of our efforts to secure our long-term success in delivering the highest standards in air travel. We are committed to meeting your travel needs with outstanding customer service and safety, and it will be business as usual at American throughout our reorganization process. More than 80,000 people at American appreciate your loyalty and look forward to continuing to serve you.

    We want to assure you that your AAdvantage® miles are secure. The AAdvantage miles that you've earned are yours and will stay yours, subject to usual policies, until you choose to redeem them for a great award with us. Likewise, your elite qualifying miles and your elite status, including lifetime status granted under the Million MilerSM program is secure and remains intact. You will continue to earn miles through all our existing AAdvantage participating companies and you will be able to redeem those miles for the same great awards — flights, upgrades, car rentals and hotels just to name a few. And, throughout the coming year, we will be adding even more opportunities to earn miles, as well as new ways to redeem those miles.

    American is honoring all tickets and reservations as usual, and making normal refunds and exchanges. And, we intend to maintain a strong presence in domestic and international markets. As we and all airlines routinely do, we will continue to evaluate our operations and service, assuring that our network is as efficient and productive as possible. Additionally, relationships with our oneworld Alliance and other codeshare partners are continuing to provide you with opportunities to earn and redeem miles for travel to hundreds of destinations worldwide, and we are honoring all tickets and reservations for travel on our partner airlines as usual. For information about American's reorganization process, please visit AA.com/restructuring.

    Even more importantly, we remain committed to providing a superior customer experience with a focus on delivering what our customers value most — the newest fleet with our upcoming aircraft deliveries, network strength in the important cities of the world and world-class products, service and technology.

    American Airlines has a proud history, and we will have a successful future. All of us on the American team thank you for your loyalty and we look forward to welcoming you aboard soon.

    Sincerely,

    [​IMG]
    Maya Leibman
    President — AAdvantage Loyalty Program
     
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  2. Lufthansa Flyer
    Original Member

    Lufthansa Flyer Gold Member

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    They should be fine. BK is nothing more than a capital restructuring. Only Shareholders and Creditors are affected. There could be some consequences for employee benefits such as stock purchase plans and pensions but they will survive this.

    I hope that there's not a run on AA in terms of passengers going to other carriers for fear of AA's not being around in the future. Every major carrier has been through this, and they never waivered on providing their services. Hopefully AA folks stay loyal.
     
  3. alohastephen

    alohastephen Gold Member

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    I'm hoping for lots of specials to keep passengers and cc customers to stay with them.;)
     
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  4. Lufthansa Flyer
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    Lufthansa Flyer Gold Member

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    yep me too. There's already enough challenges with getting upgrades cleared on UA/CO. we don't need more pax to compete with! :)
     
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  5. mikeef
    Original Member

    mikeef Silver Member

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    What makes you think we want them over here? ;)

    Seriously, though, no way that AA touches anyone's miles. The last thing they want is to piss off the most loyal travelers. I can only imagine the status matches that other airlines would give out if AA did so.

    Mike
     

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