A Fantastic Experience with AE CS

Discussion in 'Air Canada | Aeroplan' started by kupman, Jun 14, 2012.  |  Print Topic

  1. kupman

    kupman Silver Member

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    man I am so happy.
    I just had a great experience with AE Customer Service. I called to make a simple change to an upcoming reward flight, which found out to be not so simple. The CS lady couldn't make it and forwarded me to a supervisor (is it OK to say her name here?) who handled it so professionally and with so much good will, probably saving me lots of miles, money and disappointment.
    what do you guys think I can do to thank her again?
     
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  2. Randy Petersen
    Original Member

    Randy Petersen Founder

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    Name names and we'll help Tweet her to #aeroplan and #aircanada
     
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  3. kupman

    kupman Silver Member

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    She identified as Janet
     
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  4. Since you don't have a last name, a PNR # or ticket# would allow AE to make sure they have the right Janet. You could PM that info to Randy
     
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  5. kupman

    kupman Silver Member

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    DONE
    thanks
     
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