*A award availability research

Discussion in 'ANA | Mileage Club' started by benchik, Feb 15, 2011.  |  Print Topic

  1. benchik
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    benchik Silver Member

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    Like many other MP'ers, I tend to use ANA's tool to do my *Alliance award availabilty research. It is known, however, that the tool doesn't show all connection options. The general solution is to check each segment separately.

    Now, I have noticed that if you call the Japanese call center, they quote verbatim what you see on the ANA website. But when you call the LA call center, they are somehow able to see all options.

    I find it easier to call than to check each option separately. Although I see benefit in using a combination of both.
     
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  2. JALPak
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    JALPak Gold Member

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    Thanks for the tip. How long is the wait time on average for the LA call center for non-elite members?
     
  3. benchik
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    benchik Silver Member

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    Not long enough for me to remember it being a bother. The Japan call center also usually has a short wait time when I call, but I recently ha to wait nearly a half hour, twice. I guess it depends.
     
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