A “lifetime” guarantee from Brookstone not honored

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    Leonard Rappaport wants his broken Brookstone patio chairs repaired. After all, he has a “lifetime” guarantee. But what, exactly, does that mean? Question: We went to Brookstone to return two broken patio chairs that were bought in 1989, when Brookstone offered a lifetime guarantee. The manager of the store looked at the receipt, which said […] The post A “lifetime” guarantee from Brookstone not honored appeared first on Elliott.

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