6 Words You Should Never Hear At Hotel Check-In

Discussion in 'Blogstand' started by BoardingArea, Jul 28, 2015.  |  Print Topic

  1. BoardingArea

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    On a high level, I think the major hotel chains do an amazing job delivering a consistent experience and executing elite benefits. There's an important distinction to understand between airlines and hotels. Airlines operate their own planes, train their employees in a consistent manner, etc. In the case of hotels, the major hotel chains basically just have management contracts with the individual hotels, and don't actually own them. This is why you'll notice that some hotels are really stingy with elite benefits, while others aren't. Some hotels only reluctantly "buy" into the loyalty program business model, while others are huge supporters of it, and see the value in treating guests who are loyal to the chain (as opposed to just the individual hotel) well. The post 6 Words You Should Never Hear At Hotel Check-In appeared first on One Mile at a Time.

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