2 severed cables shut down ticketing for Alaska Airlines

Discussion in 'Alaska Airlines | Mileage Plan' started by sobore, Oct 9, 2012.  |  Print Topic

  1. sobore
    Original Member

    sobore Gold Member

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    http://www.bendbulletin.com/article/20121009/NEWS0107/210090398/

    Alaska Airlines operations slowly were returning to normal Monday afternoon after a fiber-optic outage shut down its ticketing system for five hours, cancelling flights in Seattle and Los Angeles and causing delays across the airline’s 64-airport network.

    The problems started shortly before 8 a.m. when computers the airline uses to check in passengers went down, forcing employees to board travelers manually — in some instances sticking handwritten flight numbers to computer monitors.

    The biggest delays were at Seattle’s Sea-Tac Airport, where about half the flights are Alaska Airlines or its regional airline Horizon Air.

    Frustration grew along with the lines of passengers waiting to check in, though some travelers simply sat or lay down and waited. Lines stretched out the door in the Alaska Airlines part of the terminal.
    Airline representatives apologized and said technicians were working as fast as possible to restore the connection to the company’s Sabre reservation system.

    No other airlines at Sea-Tac were affected by the problem, airport spokesman Perry Cooper said.
    The outage forced a number of cancellations, including three flights out of Sea-Tac and three flights to Sea-Tac from Las Vegas, Ontario, Calif., and Orange County, Calif. At least two Los Angeles International Airport flights also were canceled.

    Read More: http://www.bendbulletin.com/article/20121009/NEWS0107/210090398/
     
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  2. guberif

    guberif Silver Member

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    Felt bad for Alaska - this isn't really their fault.
     
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  3. LETTERBOY
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    LETTERBOY Gold Member

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    Agreed. Sucks that they're going to have to compensate a bunch of people for something that wasn't their fault. What they should do (but probably can't) is to try to get compensation from Sprint for the compensation that they're going to have to dole out to their pax.
     
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  4. Bay Pisco Shark
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    Bay Pisco Shark Gold Member

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    Yesterday was not pretty @ SEA. I was on one of the first "almost on time" flights all day, in the 3pm hour.
     
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  5. marcwint55

    marcwint55 Gold Member

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    I called to book some flights for my daughter today and the recording said that due to a problem with Sprint, the wait would be longer than usual. I had no problem booking the flights from SEA to BUR for Thanksgiving and New Year.
     
  6. Stephan

    Stephan Silver Member

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    Could not get much of anything Alaska to work yesterday. They will no doubt sue Sprint over this...
     

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