2 Same Flights, 2 Different Prices: Frequent Flyer Discrepancies

Discussion in 'Delta Air Lines | SkyMiles' started by sobore, May 16, 2012.  |  Print Topic

  1. sobore
    Original Member

    sobore Gold Member

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    http://minnesota.cbslocal.com/2012/...ifferent-prices-frequent-flyer-discrepancies/

    Minnesota’s largest airline is making changes after we uncovered frequent flyers were paying more for some plane tickets.

    It was an online booking a few weeks ago that left Patrick Smith and his business partner asking why they were paying so much more.

    Delta didn’t have any answers for them until we got involved.

    WCCO investigates the surprising results we found when we compared prices and what Delta’s doing about it now.

    Most of us will take anything that makes life a little easier in the labyrinth of air travel. Whether it’s a
    a better position in the security line, priority seating or bonus miles, but paying more to fly?
    Business executives Patrick Smith and Steve Lisle happened to be booking flights side-by-side from MSP to St. Louis a few weeks ago.

    http://minnesota.cbslocal.com/2012/...ifferent-prices-frequent-flyer-discrepancies/
     
    Kalboz and uggboy like this.
  2. DTWBOB

    DTWBOB Silver Member

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    There isn't enough information here to tell what happened --- sometimes there's only one seat left in a price bucket and if you buy two, both of them go to the higher one. The work around it is not to bite the bullet, but buy them one at a time so that only one is in the higher bucket.

    DTWBOB
     
  3. rwoman
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    rwoman Gold Member

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    In booking two SMF-LAX tickets for last minute travel for family members this week, I was looking at revenue and mileage tix. Ii is paid, I ran into the issue where they were different fare buckets if purchased together and cost slightly more to purchase together than separately.
     
  4. MSPeconomist
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    MSPeconomist Gold Member

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    This didn't seem to be the case. They were searching simulataneously when one was logged into a GM account and the other was not logged in, on laptops using WiFi. Then they repeated the experiment, swapping who was logged in, and called DL who said something like this is the way it works, it's been set up this way. The TV station replicated it on five routes. The screens shown on TV/in the video were MSP-LAX, where two K fares differed by $100-200 and two P fares differed by about $1000. (I know that in some markets DL offers refundable and nonrefundable P, so I presume this may have been the difference.) The TV reported said that in all but on case, the nonFF/not logged in search was given a significantly lower fare.
     
  5. sobore
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    sobore Gold Member

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    Delta Says Glitch Led To Wrong Prices

    http://www.thedenverchannel.com/news/31075017/detail.html

    Many travelers depend on airline websites for the best deal, but one airline acknowledges that wasn’t always the case.

    Officials with Delta Airlines confirm to 7NEWS that computer problems led to inconsistent pricing. In some cases, passengers who logged on with their frequent flyer numbers were quoted higher fares compared to regular customers.

    The airline said the trouble lasted for less than three weeks and was discovered by engineers. Officials said only a small number of people were impacted

    Read More: http://www.thedenverchannel.com/news/31075017/detail.html
     

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