I was on a LHR-DME flight today that stayed at the gate for more than two hours and was eventually cancelled because, according to the captain, there was not enough deicing equipment to go around. All the passenger were told to go to customs and baggage claim, then there would be a hotel and they'd "do rebooking tomorrow". Despite elite status and club world ticket there was no budging; they would not even look at flight schedules. The bags never arrived, so nobody knows where they are. No single human being from BA was anywhere in evidence once we were shunted off to Immigration. Luckily I called AA who rebooked me on another flight. We'll see if my bag ever appears. The mess is substantial, BA has cancelled about 1/3 of their flights, mostly short ones. Thank my lucky stars I had booked through aa.com ratehr than BA. Now to find out about tomorrow...oops, later today. The weatehr they cannot do much about. The snow was predicted but BA was completely unprepared. When I left there were hundreds of people milling around and nobody was helping them. There were some hotel vouchers lying around so I gave them to a few passengers and took one myself. At least I am in a Crowne Plaza at BA expense, whether they know it or not I do not know.