“We Screwed Up.” It Was That Simple…

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    “We screwed up.” Exactly nine years ago today — in an old building in Atlanta which once housed Macy’s — those refreshingly candid words launched a presentation as part of an event by Delta Air Lines called the Velvet Rope tour; and I can tell you that the ears of every attendee in that room perked up when they heard those three simple yet unexpected words on the evening of Thursday, May 18, 2006. Jim Whitehurst — who was the chief operating officer of Delta Air Lines at that time — started the presentation by frankly stating that the reason Delta Air Lines was currently in bankruptcy was because... The post “We Screwed Up.” It Was That Simple… appeared first on The Gate.

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