“Oh, Well — There is Always Next Year”: 2015 J.D. Power Airline Satisfaction Ratings...

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    “If you visit the corporate headquarters of Delta Air Lines, you will see the primary objectives of different departments listed on posters on the walls. One of them is to rank number one in the J.D. Power Airline Satisfaction Ratings, of which the 2015 rankings should be released within the next couple of months. Delta Air Lines ranked number two overall in 2014 — bested only by Alaska Airlines, which was never even mentioned at the Freddie Awards.” ...and twelve days after I wrote this article pertaining to Delta Air Lines not winning anything at the 2015 Freddie Awards at the Delta Flight Museum in Atlanta which contains the quote shown above, both the 2015 North America Airline Satisfaction Study and the 2015 Airline Loyalty/Rewards Program Satisfaction Report were released today from J.D. Power and Associates — and the clear winner once again is Alaska Airlines, which swept both this year; as well as won the top spot for the eighth consecutive year. Delta Air Lines was number two again this year for the North America Airline Satisfaction Study; but it would have ranked last in the Airline Loyalty/Rewards Program Satisfaction Report if it were not for US Airways — and 2015 should be the last year it ranks, as it is now a part of American Airlines. Here are the charts with the results for 2015... The post “Oh, Well — There is Always Next Year”: 2015 J.D. Power Airline Satisfaction Ratings Released Today appeared first on The Gate.

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