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San Diego passengers upset with how Spirit Airlines treated them  

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Newscience
(@newscience)

Passengers upset with how Spirit Airlines treated them

Dozens of Spirit Airlines passengers are spending extra time in San Diego on their own dime.

Flight 564 was canceled from San Diego to O'Hare Airport Monday due to thunderstorms, but passengers told 10News it was delayed twice before it was canceled. The passengers contacted 10News, irate at how the airline treated them...

Read the story here:

http://www.10news.com/news/passengers-upset-with-how-spirit-airlines-treated-them-081715

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Posted : August 18, 2015 1:46 pm
viguera
(@viguera)

Well Spirit charges $107 R/T for that flight, so I would be thankful if the plane even has doors and seats.

A lot of people underestimate the value of a decent carrier when booking, concentrating on the price and foregoing things like the type of airplane or even if the carrier is in an alliance. I know I personally swore off LCCs a while back and have not regretted it yet, particularly during IROPs.

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Posted : August 18, 2015 1:55 pm
vickers
(@vickers)

While they probably could have been more forthcoming with the reasons for the delays leading up to cancellation due to weather, they offered what they are required to. How did they expect to be treated when they flew on the airline that advertises itself as "cheap"? People expectations amaze me. Spirit has no alliance partners, so options are very limited for rebooking. And if they took a refund on a portion of a $100 ticket, they are going to pay a much higher fare on another airline for a same-day flight.

Interested in joining Marriott Rewards or Amtrak Guest Rewards? Thinking about applying for the Plat AMEX? PM me for an invitation and we will both earn bonus points.
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Posted : August 18, 2015 2:33 pm
uggboy
(@uggboy)

Since Spirit in the US is like Ryanair in Europe, I guess that what they offer, how they offer it and how they treat their passengers wasn't in the "spirit" of the fathers of aviation, but there's demand and yes, there will be complaints too. No pun intended. Thanks for sharing Newscience. 🙂

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Posted : August 18, 2015 2:42 pm
HaveMilesWillTravel
(@havemileswilltravel)

vickers, post: 2647919, member: 137306 wrote: Spirit has no alliance partners, so options are very limited for rebooking.

Do you expect the average civilian to know that?

I don't always drink beer, but when I do I will certainly NOT drink Bud Light.

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Posted : August 18, 2015 4:27 pm
vickers
(@vickers)

HaveMilesWillTravel, post: 2647998, member: 648 wrote: Do you expect the average civilian to know that?

Its not my expectations that caused an issue. Its the passengers of Spirit. 😉

But personally, try to understand the policies of transportation I take.

Interested in joining Marriott Rewards or Amtrak Guest Rewards? Thinking about applying for the Plat AMEX? PM me for an invitation and we will both earn bonus points.
Follow me on Twitter: VickersOnSite

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Posted : August 18, 2015 4:41 pm
HaveMilesWillTravel
(@havemileswilltravel)

vickers, post: 2648004, member: 137306 wrote:
But personally, try to understand the policies of transportation I take.

You are not the average civilian, though (neither am I).

Besides, I was on a AA flight recently where they kicked 10 or so pax off for weight restrictions, and they didn't offer rebooking on another carrier (may not have been able to, considering how full flights are these days) and no option on AA until 244 hrs later.

I don't always drink beer, but when I do I will certainly NOT drink Bud Light.

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Posted : August 18, 2015 5:04 pm
viguera
(@viguera)

HaveMilesWillTravel, post: 2648026, member: 648 wrote: You are not the average civilian, though (neither am I).

Besides, I was on a AA flight recently where they kicked 10 or so pax off for weight restrictions, and they didn't offer rebooking on another carrier (may not have been able to, considering how full flights are these days) and no option on AA until 244 hrs later.

I think that's part of the problem though... nowadays, in spite of it being a truly First World issue, flying is so common to so many people that they don't think about it any more than they do taking the bus or public transportation, or flipping a switch to turn on a light... they just assume things work, that there's "a system" that takes care of things, and they just follow the motions.

Those people see the fare and book, and have no second thoughts about "the system" behind the scenes that controls that flight, all the things that could go wrong and how they could hedge against them.

A LOT of people look at this flight with Spirit for $107 and book it, because the UA / AA / whatever flight for $239 or $400 is "outrageous" (by comparison, of course). Most of the time things go "right" -- which means a terrible flight with some delays -- and they're happy because they only paid $107, while you and I paid more. When things go wrong though, all of the sudden it's outrage.

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Posted : August 18, 2015 6:41 pm
HaveMilesWillTravel
(@havemileswilltravel)

Just looked at fares on Kayak.

SAN-ORD Sept 7-11

Spirit: $197
AA: $265

Once you add carry-on bag fees and maybe a boarding pass or a seat assignment or a beverage on Spirit, you probably aren't saving much flying Spirit.

So maybe then it's not all that wrong to have similar expectations? 😉

I don't always drink beer, but when I do I will certainly NOT drink Bud Light.

ReplyQuote
Posted : August 18, 2015 7:12 pm
viguera
(@viguera)

HaveMilesWillTravel, post: 2648061, member: 648 wrote: Just looked at fares on Kayak.

SAN-ORD Sept 7-11

Spirit: $197
AA: $265

Once you add carry-on bag fees and maybe a boarding pass or a seat assignment or a beverage on Spirit, you probably aren't saving much flying Spirit.

So maybe then it's not all that wrong to have similar expectations? 😉

If you look at some departures the difference is staggering though...

9/12-9/16 Spirit is $107 all in, nonstop. The closest fare to that is United at $295, then AA at $410.

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Posted : August 18, 2015 7:37 pm
HaveMilesWillTravel
(@havemileswilltravel)

viguera, post: 2648067, member: 8917 wrote: If you look at some departures the difference is staggering though...

9/12-9/16 Spirit is $107 all in, nonstop. The closest fare to that is United at $295, then AA at $410.

So perhaps the best self-insurance strategy is to book seats on two consecutive days, so if the first one cancels you can at least likely fly the next day, and still for less than AA/UA? 😉

I don't always drink beer, but when I do I will certainly NOT drink Bud Light.

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Posted : August 18, 2015 7:42 pm
snap
 snap
(@snap)
Silver

Or spend ~$50 on travel insurance.

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Posted : August 19, 2015 10:11 am
viguera
(@viguera)

snap, post: 2648240, member: 458 wrote: Or spend ~$50 on travel insurance.

I'm not curious enough to look, but does Spirit (or any other Ultra LCC) even offer travel insurance?

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Posted : August 20, 2015 1:19 am
LIH Prem
(@lih-prem)

viguera, post: 2648698, member: 8917 wrote: I'm not curious enough to look, but does Spirit (or any other Ultra LCC) even offer travel insurance?

other ones do, no idea about spirit. It's another place where they can make some more money over the base fare. Why wouldn't they offer it?

-David

DYKWIA? Really? (even though I haven't posted 12 program logos?)

Don't forget about The Lesser Known Blogs especially Frequent Whiner

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Posted : August 20, 2015 4:13 am
HaveMilesWillTravel
(@havemileswilltravel)

https://customersupport.spirit.com/hc/en-us/articles/202096966-Do-you-offer-travel-insurance-

I don't always drink beer, but when I do I will certainly NOT drink Bud Light.

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Posted : August 20, 2015 12:30 pm
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