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Even on bogus custo...
 
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Even on bogus customer surveys, aircartel gets terrible ratings just imagine if they asked real questions  

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ahappyelite
(@ahappyelite)
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Such as:

were you satisfied with being cordoned off to a crowded area of the plane while the other half is basically empty?

being forced to connect through a hub

did you try to get the airlines help and did they insist on charging you- no waivers, no favors

are you happy with non refundable, non changeable fares

$75 fees to fly an hour earlier

do you enjoy it when every seat on the plane is occupied?

total opacity of ff awards (no chart)

nothing more perverse than designing a crappy experience and then asking cux to endorse it

https://www.google.com/amp/s/www.forbes.com/sites/danielreed/2019/09/10/why-does-delta-with-its-superior-operating--profit-numbers-have-a-lower-net-promoter-score-than-american-sometimes-numbers-lie/amp/

This topic was modified 1 month ago by ahappyelite
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Posted : September 11, 2019 9:34 am