Even on bogus customer surveys, aircartel gets terrible ratings just imagine if they asked real questions
were you satisfied with being cordoned off to a crowded area of the plane while the other half is basically empty?
being forced to connect through a hub
did you try to get the airlines help and did they insist on charging you- no waivers, no favors
are you happy with non refundable, non changeable fares
$75 fees to fly an hour earlier
do you enjoy it when every seat on the plane is occupied?
total opacity of ff awards (no chart)
nothing more perverse than designing a crappy experience and then asking cux to endorse it