Forum

[Sticky] Whatever you do - DO NOT CALL THE AIRLINES EVER  

Page 1 / 9 Next
  RSS

privateer
(@privateer)
New Member Silver
Joined: 8 years ago
Posts: 32
February 17, 2011 9:09 pm  

Please sticky this post.

This site is so new and I've already read about someone calling the airlines to complain. I know this might seem crass or rude, but the reason behind the call does not matter. The deal was not necessarily dead and the phone call alerts the airlines. If you think the deal is dead post in the forums your experience, and maybe someone can help you and show you its still alive.

The airline WILL NOT give you anything because you complained you didn't get a mistake or super low airfare. In their terms they can call these mistake airfares and refuse to honor them anyway. Please do not give them incentive to do this.

This is a new community. Lets start it out right, and not kill deals, accidently or intentionally.


ReplyQuote
bez7
 bez7
(@bez7)
Member
Joined: 8 years ago
Posts: 1245
February 17, 2011 9:12 pm  

I understand what you're saying, but how does one phone rep communicate up the chain that there's a mistake fare out there, and why would they really care?


ReplyQuote
DrG
 DrG
(@drg)
Member
Joined: 8 years ago
Posts: 5060
February 17, 2011 9:37 pm  

This needs to be sticky or referenced in every new mistake fare thread


ReplyQuote
privateer
(@privateer)
New Member Silver
Joined: 8 years ago
Posts: 32
February 17, 2011 10:02 pm  

bez7, post: 69025 wrote: I understand what you're saying, but how does one phone rep communicate up the chain that there's a mistake fare out there, and why would they really care?

I can't say for sure that this happens every time, but why pull the trigger even if theres only 1 bullet between all those chambers. Someone can easily send an email over to a department or their boss and it doesn't take much effort to hit forward and have the deal collapse.

If you saw a mistake that was costing your company a lot of money, why the heck wouldn't you pass that information forward? Certainly puts good marks on your record. That would be at least one reason to do it


ReplyQuote
Averroes
(@averroes)
New Member
Joined: 8 years ago
Posts: 15
February 17, 2011 10:44 pm  

bez7, post: 69025 wrote: I understand what you're saying, but how does one phone rep communicate up the chain that there's a mistake fare out there, and why would they really care?

The way to move up the ranks in a call center environment is to be noticed. The most effective way to be noticed is to save your company money (or make it money). It doesn't take any prior knowledge of airfares, fare rules, and the like to figure out that a <$300 round trip fare to Europe is probably a mistake. So, even if the call center rep doesn't care at all about the airline for which they work, it's likely that they do care about their individual career advancement. And calling and pointing out a ridiculous fare like this one is providing that call center rep with a possibly significant opportunity for career advancement, which they're likely going to take.


ReplyQuote
Kaanapali
(@kaanapali)
Member
Joined: 8 years ago
Posts: 71262
February 17, 2011 11:13 pm  

privateer, post: 69001 wrote: Please sticky this post.

This site is so new and I've already read about someone calling the airlines to complain. I know this might seem crass or rude, but the reason behind the call does not matter. The deal was not necessarily dead and the phone call alerts the airlines. If you think the deal is dead post in the forums your experience, and maybe someone can help you and show you its still alive.

The airline WILL NOT give you anything because you complained you didn't get a mistake or super low airfare. In their terms they can call these mistake airfares and refuse to honor them anyway. Please do not give them incentive to do this.

This is a new community. Lets start it out right, and not kill deals, accidently or intentionally.

This is basic FF information and thus should be in FF 101 🙂

LT Plat (and getting used to life after Exec); Diamond, Gold and Hilton Gold
Please Come and visit The FL* Lounge [SIZE=1">(65K posts TOFL, 60k in FL*2, 100k+ in FL*3, and now FL*4)[/SIZE">
*If you need an SPG Amex referral, please feel free to start a conversation with me or message me! 🙂


ReplyQuote
JohnnieD
(@johnnied)
Helpful Contributor Silver
Joined: 8 years ago
Posts: 143
February 17, 2011 11:47 pm  

Kaanapali, post: 69845 wrote: This is basic FF information and thus should be in FF 101 🙂

Exactly!!!!!!!

When the going gets weird,the weird turn pro H S Thompson


ReplyQuote
neil
 neil
(@neil)
Helpful Contributor Silver
Joined: 8 years ago
Posts: 173
February 18, 2011 12:00 am  


ReplyQuote
Daringdoo
(@daringdoo)
Member
Joined: 8 years ago
Posts: 642
February 18, 2011 12:39 am  

bez7, post: 69025 wrote: I understand what you're saying, but how does one phone rep communicate up the chain that there's a mistake fare out there, and why would they really care?

Way back in my day (and lots of things have changed since then)...

Before we started our shifts, we were advised of specials or sales (sometimes there would be a bonus attached to selling them). If a route to, let's say, LHR suddenly showed half the price we were used to seeing, and we knew there wasn't a sale, we were encouraged to verify the rate with a supervisor or the rate desk.

If there was indeed a problem, it was corrected or locked out immediately. It would only take meer minutes. It's not as though there is a huge chain of command the information needs to filter through before being locked out. There is usually someone on site with the authority to do it immediately then follow up as needed.

Why would they care? Because there is a great deal of pressure on reservation agents to be accurate in the information they give and the bookings they make. They may have their calls listened to frequently. If their boss goes through their phone record (which happened for 'training' purposes) it could mean reprimand or job loss if they didn't report a blatant error. I'm not saying agents don't give out inaccurate information, just that there is tremendous pressure on them to be right and act on behalf of their employer.


ReplyQuote
Nelumbo
(@nelumbo)
Helpful Contributor Silver
Joined: 8 years ago
Posts: 125
February 18, 2011 2:27 am  

+1

If you'd like bonus miles for AA mileage checking, please send me your email address for referral.


ReplyQuote
travel.flier
(@travel.flier)
New Member
Joined: 8 years ago
Posts: 39
February 18, 2011 2:30 am  

AGREE with this! I would suggest making it a requirement to be a member to read the boards. I don't think that scares anyone away, but perhaps when one becomes a member, they can read some key stickies like don't call the airline!


ReplyQuote
leeivan86
(@leeivan86)
Member
Joined: 8 years ago
Posts: 474
February 18, 2011 3:45 am  

This is the most sacred rule for all frequent fliers. And i do agree that it needs to be stickied somewhere or placed somewhere more visible.

Plat || Gold || Gold || Diamond || Platinum || Hertz Pres


ReplyQuote
Phineas
(@phineas)
Helpful Contributor Silver
Joined: 8 years ago
Posts: 124
February 18, 2011 8:37 am  

it really just needs to be a banner add in big bold red flashing letters


ReplyQuote
misman
(@misman)
Original Member
Joined: 8 years ago
Posts: 14906
February 18, 2011 1:41 pm  

neil, post: 70254 wrote:

or perhaps just add this icon to the top of each "mistake fare" thread!

It takes four parts to ring a chord
Sing it right, and you'll never be bored

The Duke City Sound finished 25th out of 770+ in the International Barbershop Convention in Pittsburgh!


ReplyQuote
James Dombrowski
(@james-dombrowski)
Helpful Contributor Silver
Joined: 8 years ago
Posts: 55
February 18, 2011 1:52 pm  

I can not believe this is STILL an issue..... especially since most of us (probably) are Flyertalk alumni.

DO NOT CALL !!!!

Sheesh!

IF OUR GOVERNMENT REALLY WANTS TO KEEP NATIONAL SECRETS FROM WIKILEAKS WHY AREN'T THEY KEPT IN THE SAME PLACE AS OBAMA'S BIRTH CERTIFICATE?


ReplyQuote
Page 1 / 9 Next