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What will the new "Aeroplan/altitude" program look like  

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Parnel2
(@parnel2)
mevlannen
(@mevlannen)

Have struggled to understand this, ever since the announcement came out.

At the outset, I would expect a degradation of the loyalty component, because it costs money to provide upgraded services such as waived baggage charges, or (for that matter) waived seat-selection charges. Maximising revenue while pushing down costs does seem to be inherent to the airline business.

The reward component, on the other hand? I'd expect a movement toward 'market-priced' rewards, and a fixed valuation of points at something between 0.5 and 1.0 cents each. There has to be /some/ prospect of reward, or the  average Janie and Joe won't be interested in participating.

 

However, I would anticpate more sizzle than steak. Remember the Aeroplan reward ticker? -- "Joe from Shawingan just booked seven business-class seats to Bali".

 

 

Nature abhors straight lines, and is not the artifice of a cosmic draftsman.

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Posted : April 13, 2019 1:02 pm
Parnel2
(@parnel2)

They now have bank partners in the program so it will be interesting to see how they treat the CC points that are generated. I am also pretty sure "reward" tickets will cost based on revenue generated which is probably fair except for the CC only participants.  We shall see. I might have a better idea of the new program around the end of May.   

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Posted : April 17, 2019 10:34 pm
mevlannen liked
mevlannen
(@mevlannen)

I would be interested to hear from you what you discover about the new programme.

On a related note: Last week, there was a customer-service focus-group meeting at AC YVR offices; I received an kind invitation from AY.

 

Couldn't make it, but suspect that the discussions there were interesting.

Best,

Elane

 

Nature abhors straight lines, and is not the artifice of a cosmic draftsman.

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Posted : April 19, 2019 11:42 am
Parnel2
(@parnel2)

I also missed one in Toronto last week. 

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Posted : April 19, 2019 6:53 pm
mevlannen liked
mevlannen
(@mevlannen)

I'm rather sorry that I couldn't make it to the Vancouver one, but the pre=polling widget deselected me because I didn't spend enough time in the back-cabin whilst transatlantic.

Come to think of it, I'm not sure that I have ever flown Y-cabin across the Pond, at least not since the 1980s.

Nature abhors straight lines, and is not the artifice of a cosmic draftsman.

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Posted : April 22, 2019 8:24 am
YULtide liked
YULtide
(@yultide)

There are some nuts and bolts things I'd like to see, such as posting of AQM and AQD within 48 to 72 hours of flying, and no more AQD issues (such as random zeroing out of all AQD). These are just basic functionality issues that make for frustration.

Insert signature here

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Posted : April 22, 2019 10:50 pm
mevlannen and Parnel2 liked
YULtide
(@yultide)
Posted by: mevlannen

I'm rather sorry that I couldn't make it to the Vancouver one, but the pre=polling widget deselected me because I didn't spend enough time in the back-cabin whilst transatlantic.

'Cause we all know that transat Y pax are the most loyal and knowledgeable about Altitude.

Insert signature here

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Posted : April 22, 2019 10:54 pm
mevlannen and Parnel2 liked
mevlannen
(@mevlannen)

Well, maybe the infrequent Y travellers -- especially the price-sensitive FOTSG would-be Westjetters -- is where the airline sees the greatest commercial opportunity?

For those who travel little, perhaps Aeroplan can serve as a fig leaf that makes them think they are getting insider advantages? (Of course, I wonder how many people would willingly make a repeat pairing in HD back-cabin seating on a trans-ocean flight?)

Clearly I need more coffee, this morning.

 

Still, 'twould have been a delight to finally meet AY, and various other folks. I wonder whether BS would have attended, or are his responsibilities taking him out of view at such cotillions?

(There, that might be the first use of the word 'cotillion' here on Milepoint, and perhaps the same would go for t'other bulleting board).

Day's pleasance to you!

Elane

 

 

Nature abhors straight lines, and is not the artifice of a cosmic draftsman.

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Posted : April 23, 2019 8:17 am
mevlannen
(@mevlannen)

Oh, quite agree with you on those points.

Those are the sorts of small problems that engender the 'broken windows' effect, where small issues lead to greater discontents.

The AQD calculations are so opaque, in any case, that I don't take them too seriously. I do in any case understand that ca. 130 segments/year (mostly complex itineraries in the West or the North) will regain SE without having to think about it. Mind'ee, if someone ever gets the bright idea of assigning fractional segment credit for sub-Latitude fares, all bets are off.

 

 

 

 

Nature abhors straight lines, and is not the artifice of a cosmic draftsman.

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Posted : April 23, 2019 8:24 am
Parnel2 liked