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Concierge assistant with IRROPs during Aeroplan rewards?  

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mevlannen
(@mevlannen)

I have two Aeroplan reward tickets booked.Two round-trips, holidays at long last.

J-cabin, as is my wont, transcontinental and transborder (doing the day-long diagonal journey from Salishaan to New England).

Given the propensity of airports in the North East to bork hard (ground stops, go-rounds, diversions), I am curious as to whether the concierge service would be actually willing to assist me, dowdy old SE grandmother that I am, in the event of IRROPs.

I have oh so outgrown sleeping overnight on a row of seats in YYZ!

Day's pleasance,

Elane

 

 

 

Nature abhors straight lines, and is not the artifice of a cosmic draftsman.

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Posted : July 23, 2019 3:11 pm
Parnel2 liked
The Lev
(@the-lev)
Silver

Fortunately have not had to call on them for such assistance that involves an overnight stay on a bench, but generally I find the answer to be yes. They may or may not cough up a "free" room for you, but they should be able to reschedule you and generally point you in the right direction of a hotel at an AC rate if required.

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Posted : July 25, 2019 5:32 pm
mevlannen liked
Parnel2
(@parnel2)

If you have a J ticket you will be served by a concierge and they will follow any rules that AC has for IRROPS. My suggestion is to have a concierge phone number at the ready and call the th moment you know there is a serious IRROP happening.   

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Posted : July 26, 2019 5:32 am
mevlannen liked
mevlannen
(@mevlannen)

Fortunately I do have a ticket, booked in X for the first (short, one-cabin) hop across the Drawbridge, and then the two following segments in I (with J-cabin seat assignments).

Interestingly, the booking engine would not let me specify a bulkhead nor exit-row seat for the Y-cabin segment. I suppose that there was no way that the IT programme thought that they could collect a seat-selection fee.

I suppose that I now must wait until OLCI begins, to find out whether my boarding passes correctly specify that I hold SE100 (or, as I prefer to put it, 'quintuple secret pterodactyl club')

On a reassuring note, I found the black card with the concierge numbers (thought that I had misplaced it), even though the fine print is awfully fine indeed, for these aging eyes at least.

 

 

 

Nature abhors straight lines, and is not the artifice of a cosmic draftsman.

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Posted : July 26, 2019 5:47 pm
mevlannen
(@mevlannen)

And yes, you're absolutely right about the need to proactively get through to the concierges.

Given that I have never yet observed anyone else boarding in Zone 1 from my usual end-point outstations  (YQQ and YQU), I am thinking that I would not have much of a wait to reach a concierge, even though YQQ lacks a concierge desk nor its own MLL. I suppose that Victoria shall get one of each sooner in time.

As far as goes YQU, I am still waiting for the final 52 km of highway to be paved, between YQU and my workplace. Dusty in summer, entertaining in winter.

Nature abhors straight lines, and is not the artifice of a cosmic draftsman.

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Posted : July 26, 2019 5:51 pm
mevlannen
(@mevlannen)

The one time that I did have a problem with a transborder J reward ticket, it was the odd year out when I only had the 75K card. So, no concierge. I just said 'the h with it' and bought another ticket. Probably was cheaper than the opportunity cost of lost time.

Nature abhors straight lines, and is not the artifice of a cosmic draftsman.

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Posted : July 26, 2019 5:54 pm