KLM and the Flying Blue program are available 24/7 for any service related question in 10 languages via Facebook and Twitter; and soon, members can get in touch with KLM through Google+. The airline says its goal is to respond to enquiries within one hour through these channels. And if you contact KLM through the klm.us customer support page, you can see a live response time to know exactly when to expect an answer.
KLM reached a milestone of one million likes on Facebook on Jan. 31, 2012 and as of this writing the airline is nearing five million likes. You can read more about KLM’s social media efforts at http://www.insideflyer.com/link/?10682.