Singapore Airlines has introduced an iPhone app where users can check flight schedules, book flights, select seats, check in and manage their KrisFlyer accounts. The app requires users to log in with their 10-digit KrisFlyer membership number and six-digit PIN every time the app is launched. And you must input a mobile phone number. The boarding pass function is a work in progress because the user must present the 2D bar code to a check-in agent along with your passport to receive a paper boarding pass–it’s not a true mobile boarding pass. Members also complain about the functionality and slow speed of the app–but it is a start and KrisFlyer members appreciate being able to check their balances via the app.
Singapore Airlines plans to introduce in-flight Internet access in May. The airline has been polling select members of KrisFlyer to get feedback about the service while it is deciding on the pricing and terms. The survey asks members for their opinions about pricing packages such as SGD$25 (about US$20) for 30MB and if they think that mobile phone calls and SMS messages should be permitted. If calls are permitted, they will be charged at international roaming rates that would be determined by the airline.