Starwood Award No-Shows

Starwood Award No-Shows

Recently, Starwood Preferred Guest members were up in arms in FlyerTalk about the program’s policy to charge award no-shows with a one-night penalty that was as much as the hotel’s rack rate, which is typically much more than what guests pay. The stir was caused when Starwood started including the no-show penalty price on the award confirmation emails–before this, most members were not aware of what they would be charged if they didn’t show up. Starwood now says that the no-show cost will be the typical rate for the night instead of the rack rate. To avoid being charged for the night’s stay, guests must cancel their award stay by 4pm the day prior to the reservation. As a small consolation–if guests neglect to cancel their reservation and end up paying for the room, their SPG points will be redeposited into their account.

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