Not only has SkyTeam recently added the ability to upgrade SkyTeam flights with miles, but the alliance has upgraded its Web site as well. SkyTeam promises a “customer-centered Web design aiming to create an intuitive user experience that quickly delivers visitors the content they need from SkyTeam.”
When we visited the site, we were greeted with a panoramic view of Paris with the Eiffel Tower in the center, which certainly does deliver on SkyTeam’s promise of “reinforcing the excitement of global travel.” On the left, Give me answers, Help me get ready and Get me there greet those who want to learn more about SkyTeam.
Through links under Help me get ready, you can read city and airport guides. The city guides include local information helpful for business travelers complete with local weather, sightseeing information and a currency converter for 60 popular SkyTeam destinations. You can also access airport terminal maps with airport lounge locations designated.
There is also a section to help plan global meetings. “Whether flying for business or pleasure, across the country or around the world, SkyTeam customers depend on our global network for quality service from start to finish,” said Leo van Wijk, chairman of the SkyTeam alliance. “By upgrading our Web site and incorporating user-friendly features that offer easier access to flight information, frequent flyer programs and airport and destination guides, we have enhanced the value of skyteam.com for our customers around the world.”
A search function has also been added to help users locate specific information using a keyword search. And as part of the Web site upgrade, the travel tools were enhanced. The flight search tool has been simplified with a calendar that provides an easier way to enter trip information, and a new sidebar enables customers to build and save personalized itineraries from their flight search results.
The site is currently available in English with 10 additional languages to be introduced by April 2009: Chinese, Czech, Dutch, French, German, Italian, Japanese, Korean, Russian and Spanish.