Southwest Attitude

Southwest Attitude

We saw this interesting observation by Joel Block, dubbed a “growth architect” for advising companies: “Why is it that passengers on Southwest Airlines pick up after themselves, have a pleasant attitude, generally have more patience, and are easier to get along with, than the exact same people who get on another airline? The same people, when they fly on United Airlines, leave their trash on the plane, and have a lot less patience for the process. It has to be something to do with the fact that Southwest Airlines has done a good job of training us and providing us with a suitable experience, so that we agree to go along with their rules.” You can read the complete article where Block writes about Southwest boarding at http://www.insideflyer.com/link/?763

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