US Airways Tries Harder

US Airways Tries Harder

US Airways recently announced a series of customer service initiatives aimed at improving the airline’s reliability and to meet customers’ needs. In addition to initiatives that include increased airport staffing, improved customer re-accommodation and better check-in kiosks, US Airways plans to offer more flexibility for its frequent flyers, including waiving the $25 standby fee at the airport for Preferred Dividend Miles members. According to Travis Christ, Vice President, Sales and Marketing, “Our Preferred frequent flyers have told us that they want more flexibility and more importantly, they want that flexibility without feeling nickel and dimed every time their travel plans change.” US Airways is also making moves to improve customers’ experience onboard, specifically for those who fly transcontinental and transatlantic. Among the enhancements are better meal and snack options in all classes of travel and better in-flight entertainment. In Envoy Class, new near lie-flat seats will be in place by 2008 and a new look, complete with leather seating is planned in coach.

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