Complaints and the Frequent Flyer

Complaints and the Frequent Flyer

In case you’ve ever wondered, a recent article in The Wall Street Journal by Scott McCartney verifies that as a frequent flyer, any complaints you might have do carry more weight with the airlines. The article states that “in general, most airlines pay more attention to complaints from top-tier frequent flyers, especially customers who spend lots of money each year with the airline. Airlines track customers not by miles flown but by dollars spent, and high-dollar customers get more generous compensation when they complain.” So, we say, it pays to complain. And as the article points out, sometimes you have to complain more than once to get noticed.

Leave a Reply

Your email address will not be published. Required fields are marked *